Written by Katie Byrne, published 30th mar 2016
"The room was booked in my name and they could have simply checked my card and let us in..."
A newlywed couple from Essex were left locked out of their honeymoon suite after losing their key - and were then refused entry by staff.
Tom and Amy Barry (pictured) had married at the Barn Brasserie venue, and had booked the honeymoon suite at the Best Western Marks Tey Hotel in Colchester, Essex, which they had also used to get ready before they tied the knot.
When the couple realised they'd accidentally locked their room key inside the suite, they didn't think it would be an issue.
However, they claim a member of staff at the venue refused to give them access to the suite, leaving them standing at the reception in their wedding attire before forcing them to pay £80 for a budget room instead.
Speaking to the Mirror about the situation, Tom said: "I was incredibly angry. It was meant to be the best day of our life and we ended our first night of marriage in a horrible room in the corner of the hotel. The fact that I was standing there in a suit and my wife was standing ther in her wedding dress was a give-away".
He added: "The room was booked in my name and they could have simply checked my card and let us in".
A representative for the hotel commented: "We understand and apologise for the disappointment that Tom and Amy felt following a system error and discrepancy. Since then we have been in personal contact with them both to reach a resolution".
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Image: Day and Knight Photography/Facebook